Terms of service

TERMS OF SERVICE

Last updated: September 13, 2026

1. About Us

This website and online store are operated by:

NOORDINARYLEAF, vl. Blanka Špehar i Damir Gašparović
Ulica Antuna Šoljana 37
10090 Zagreb
Croatia

Email: info@noordinaryleaf.com
Phone: +385 99 270 7116
VAT ID: HR20830304399

Throughout these Terms of Service ("Terms"), the terms "we", "us", "our" and "NOORDINARYLEAF" refer to the business identified above.

Our online store is hosted by Shopify, which provides the e-commerce platform through which we offer our products and services.

By using our website or placing an order, you agree to these Terms together with any policies referenced in them, including our Refund Policy, Shipping Policy and Privacy Policy.

Nothing in these Terms limits or excludes any mandatory rights you may have under applicable consumer protection law.

2. Eligibility and Use of the Website

You may use our website and Services only for lawful purposes and in accordance with these Terms.

You must not:

use the website or our products for any unlawful or unauthorized purpose;
infringe our intellectual property rights or the rights of others;
transmit viruses, malicious code or other harmful technology;
interfere with the security or proper functioning of the website;
collect or misuse personal information belonging to others;
provide false or misleading information; or
use automated means to scrape or access the website in a manner that interferes with its operation.

We may restrict or suspend access to our Services where reasonably necessary, including in cases of suspected fraud, security threats, misuse of the website, violation of these Terms or applicable law.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, colors and other information displayed on our website are accurate.

Because many of our products are manufactured using 3D printing, minor layer lines, surface variations or small differences in color may occur as a normal characteristic of the manufacturing process. Screen settings may also affect how colors appear.

Such normal manufacturing or display variations do not limit your statutory rights if a product is defective, damaged or otherwise not in conformity with the contract.

Product dimensions and specifications are stated on the relevant product page. Customers should review the product description, dimensions, compatibility information and any applicable safety information before purchasing.

We may modify or discontinue products or product variants at any time. Such changes do not affect orders for which a contract has already been concluded.

4. Prices, Taxes and Currency

Product prices are displayed in the currency applicable to the customer or market where supported by our store.

Prices may vary between markets due to:

market-specific pricing;
exchange rates and currency conversion;
taxes;
customs duties; and
other market-specific costs.

The price displayed at checkout before you submit your order is the price applicable to that order, subject to correction of obvious errors as permitted by law.

Applicable VAT or other taxes are included or displayed in accordance with the tax rules and settings applicable to the relevant destination.

Shipping costs are calculated separately unless otherwise stated and are shown at checkout before the order is submitted.

For orders shipped outside the European Union, import VAT, customs duties or other charges may apply depending on the destination. Please see our Shipping Policy for details, including specific information relating to United States DDP shipments.

We may change prices at any time, but price changes do not retroactively affect contracts already concluded.

5. Orders and Contract Formation

By submitting an order, you are requesting to purchase the products contained in your order at the prices and under the conditions displayed at checkout.

You must provide complete and accurate billing, contact and shipping information.

We may refuse or cancel an order where there is a legitimate reason to do so, including:

the product is unavailable;
payment cannot be authorized or verified;
we reasonably suspect fraud or misuse;
the requested delivery destination cannot be served;
the order violates applicable law or these Terms; or
there is an obvious and material error in the product description or price.

If we cancel an order after payment has been received, we will refund the applicable amount without undue delay.

We will not cancel or refuse consumer orders on arbitrary or discriminatory grounds.

6. Payment

Available payment methods are displayed at checkout.

Payments are processed through Shopify and/or third-party payment service providers. We do not directly store complete payment card details.

You are responsible for ensuring that the payment and account information you provide is accurate and that you are authorized to use the selected payment method.

7. Shipping and Delivery

Available shipping destinations, methods, costs and estimated delivery times are described in our Shipping Policy and displayed at checkout where applicable.

Delivery times are estimates unless a specific binding delivery date has been expressly agreed.

Where mandatory consumer protection law applies, nothing in these Terms limits our obligations regarding delivery or the risk of loss or damage during delivery.

Customers are responsible for providing a complete and accurate delivery address.

Please review our Shipping Policy for information regarding customs, import taxes, DDP shipments, tracking, undeliverable packages and international delivery.

8. Right of Withdrawal

Consumers who purchase online may have a statutory right to withdraw from the contract without giving a reason.

For consumers in the European Union, this right generally lasts 14 days from the date on which the consumer, or a person designated by the consumer, receives the goods.

The right of withdrawal is subject to the conditions and statutory exceptions provided by applicable law.

In particular, the right of withdrawal may not apply to goods that are made to the consumer's specifications or clearly personalized, where the statutory requirements for that exception are met.

Choosing a standard product option or variant does not by itself remove statutory consumer rights unless the relevant legal conditions for an exception are satisfied.

Information about how to exercise the right of withdrawal, return conditions and return costs is provided in our Refund Policy.

Nothing in our Refund Policy or these Terms limits any mandatory statutory right of withdrawal.

9. Statutory Consumer Rights and Legal Guarantee

Nothing in these Terms excludes, limits or replaces mandatory consumer rights under applicable law.

Consumers in the European Union benefit from a minimum two-year legal guarantee of conformity for goods.

If goods are defective, do not correspond to their description or otherwise fail to conform to the contract, the consumer may be entitled, depending on the circumstances and applicable law, to remedies including:

repair;
replacement;
an appropriate price reduction; or
termination of the contract and reimbursement.

Legal remedies for lack of conformity are provided without charge to the consumer where required by law.

Any commercial warranty that may be offered for a product is separate from and does not reduce the consumer's statutory legal guarantee rights.

Additional or longer rights may apply under the mandatory law of the consumer's country of residence.

10. Returns and Refunds

Returns, withdrawals, defective products and refunds are handled in accordance with our Refund Policy and applicable consumer protection law.

Our Refund Policy does not limit rights that consumers have under mandatory law, including rights relating to defective or non-conforming products.

Where a return concerns a defective or non-conforming product for which we are legally responsible, remedies and applicable return costs will be handled in accordance with applicable law.

11. Errors and Inaccuracies

We make reasonable efforts to ensure that information on our website is accurate.

Occasionally, typographical errors, technical errors or inaccuracies may occur in relation to product descriptions, prices, promotions, shipping charges, delivery times or availability.

We may correct such errors when discovered.

Where an obvious error affects an order that has already been submitted, we will contact you where appropriate. Any cancellation or correction of an existing consumer contract will only be made where permitted by applicable law.

If we cancel an order for which payment has already been made, we will refund the applicable payment without undue delay.

12. Intellectual Property

Unless otherwise stated, the website and its content, including product designs, photographs, illustrations, graphics, logos, text, product descriptions and other materials, are owned by or licensed to NOORDINARYLEAF and are protected by applicable intellectual property laws.

Purchase of a physical product does not transfer any copyright, design right or other intellectual property right relating to that product.

You may not reproduce, manufacture, copy, distribute, commercially exploit or create unauthorized derivative works from our protected designs or website content unless you have received our prior written permission or have a separate licence granting those rights.

13. User Content, Reviews and Feedback

Where our website allows you to submit reviews, photographs, comments or other content, you are responsible for ensuring that the content is lawful and does not infringe the rights of others.

You must not submit content that is unlawful, defamatory, abusive, misleading, infringing, obscene or contains malicious software.

Where you voluntarily submit content for publication on our website, you grant us a non-exclusive licence to display and use that content for the purpose for which it was submitted, subject to applicable privacy and intellectual property laws.

We may remove unlawful or inappropriate content where reasonably necessary.

14. Third-Party Services and Links

Our Services may contain links to or integrations with third-party websites, payment providers, shipping providers or other services.

Third-party services may be subject to their own terms and privacy policies.

We are not responsible for the independent operation or content of third-party websites that are outside our control.

Nothing in this section limits any liability that cannot lawfully be excluded.

15. Personal Information

Our processing of personal information is governed by our Privacy Policy and Privacy & GDPR Supplement.

Our cookie and privacy controls provide additional information and options regarding cookies, analytics, personalized advertising and related processing.

16. Written Consumer Complaints

Consumers may submit a written complaint concerning purchased goods, services or our business practices:

By email:
info@noordinaryleaf.com

By post:
NOORDINARYLEAF, Blanka Špehar
Ulica Antuna Šoljana 37
10090 Zagreb
Croatia

We will confirm receipt of a written complaint without undue delay.

We will provide a written response to the complaint within 15 days of receiving it, clearly stating whether we consider the complaint to be justified.

We maintain records of written consumer complaints in accordance with applicable Croatian law.

17. Limitation of Liability

Nothing in these Terms excludes or limits:

mandatory consumer rights;
our liability for defective or non-conforming goods where such liability is imposed by law;
liability for death or personal injury where it cannot lawfully be excluded;
liability arising from fraud, intentional misconduct or gross negligence where exclusion is prohibited;
mandatory product liability; or
any other liability that cannot lawfully be excluded or limited.

To the extent permitted by applicable law, we are not responsible for indirect or unforeseeable losses that were not reasonably foreseeable at the time the contract was concluded.

We are not responsible for business losses suffered by a consumer acting outside the purposes of their trade, business, craft or profession.

Nothing in this section affects remedies available to consumers under mandatory consumer protection law.

18. Website Availability

We do not guarantee that the website will always be available without interruption or technical errors.

We may temporarily suspend, maintain, modify or update the website where reasonably necessary.

Such changes do not affect rights relating to orders or contracts already concluded.

19. Termination of Website Access

We may suspend or terminate access to the website where a user materially violates these Terms, misuses the website, engages in fraudulent or unlawful conduct or threatens the security of our Services.

Provisions that by their nature are intended to continue after termination remain effective, including provisions concerning intellectual property, completed purchases and applicable legal rights.

20. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will apply to the maximum extent permitted by law or, where necessary, be treated as severed.

The remaining provisions will continue to apply.

21. Governing Law

These Terms and contracts concluded through our online store are governed by the laws of the Republic of Croatia.

If you are a consumer, this choice of law does not deprive you of mandatory consumer protection rights that apply to you under the law of the country in which you habitually reside, where such protection applies under applicable law.

Nothing in these Terms restricts any rights relating to jurisdiction or dispute resolution that cannot lawfully be excluded.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices or applicable law.

The current version will be published on this page together with the date of the latest update.

Changes to these Terms do not retroactively alter the terms applicable to orders or contracts already concluded, except where required by law or expressly agreed with you.

23. Contact Information

Questions regarding these Terms of Service can be sent to: