Shipping policy

Processing Time

Orders are typically processed within 1–5 business days, excluding weekends and public holidays. Custom or made-to-order items may require additional processing time where stated in the product description.

Shipping Rates & Delivery Estimates

Shipping costs are calculated based on package weight, destination, and available shipping method. The applicable shipping options and rates are displayed at checkout.

Estimated delivery times after dispatch:

  • Croatia and most EU destinations: approximately 2–5 business days
  • International destinations: delivery times vary depending on the destination country and selected shipping method

Please note that delivery times are estimates only. Carrier delays, customs processing, weather conditions, peak-season volumes, or other circumstances outside our control may affect delivery times.

Shipping Destinations

We ship within Croatia, throughout the EU, and to selected non-EU European and international destinations. A complete list of destinations we currently ship to is available here.

The availability of shipping to your country is shown at checkout. If no shipping option is available for your address, we currently do not ship to that destination through our webshop.

Shipping Carriers

We use reliable postal and courier services including Hrvatska Pošta, GLS, DPD, UPS, BoxNow, and selected international delivery partners.

For some international shipments, the parcel may be transferred to a local postal or courier service for final delivery, such as USPS in the United States.

The carrier used may depend on the destination, parcel size and weight, and the shipping method selected at checkout.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Tracking updates for some international postal services may be limited while the parcel is in transit between countries.

International Shipping, Taxes & Customs

For orders shipped outside the European Union, local taxes, import VAT, customs duties, customs clearance fees, and carrier handling fees may apply depending on the destination country.

Unless explicitly stated otherwise at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the recipient.

Customs clearance procedures may occasionally cause delivery delays. Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

United States Orders

Orders shipped to the United States are sent DDP (Delivered Duty Paid).

Applicable import duties are included in the price where applicable, so customers should not be required to pay additional customs duties upon delivery.

State or local sales taxes are not included unless specifically shown at checkout.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost in transit, please contact us at info@noordinaryleaf.com, and we will assist with the carrier investigation where possible.

Please ensure that your shipping address is complete and correct before placing your order. We are not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

Returns Due to an Incorrect or Undeliverable Address

If a package is returned to us because of an incorrect or incomplete address, failure to collect the parcel, or another delivery issue attributable to the recipient, the customer will be responsible for any additional shipping costs required to resend the order.

Original shipping costs are non-refundable where the shipping service has already been provided.

If reshipping is not possible, any applicable refund will be handled in accordance with our refund policy.

Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible, preferably within 24 hours of placing the order.

We cannot guarantee that an order can be changed or cancelled once production or processing has started. Once an order has been dispatched, changes or cancellations are no longer possible.

Packaging & Recycling Compliance – Germany & France

Germany's Packaging Act (VerpackG) and France's Extended Producer Responsibility (EPR) regulations require online sellers to comply with packaging recycling requirements.

NOORDINARYLEAF is registered with the German Packaging Register (ZSVR) under DE3921897591868. Our Dual System licensing partner is RECLAY.

For France, our EPR number is FR458144_01VPVI, and our licensing partner is CITEO.

Please separate, reuse, or recycle packaging responsibly according to your local recycling guidelines.

Contact

For any questions regarding shipping or delivery, please contact us at info@noordinaryleaf.com.