Right of Withdrawal

Right to Withdraw

As a consumer, you have the right to withdraw from your purchase contract within 14 days without giving any reason, subject to the exceptions set out below.

The withdrawal period expires 14 days after the day on which you, or a person nominated by you other than the carrier, receive the goods. If goods from a single order are delivered separately, the withdrawal period expires 14 days after the day on which you, or a person nominated by you other than the carrier, receive the last item or shipment.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement.

Our contact details are:

Trading name: NOORDINARYLEAF
Registered business name: NOORDINARYLEAF, vl. Blanka Špehar i Damir Gašparović
Postal address: Antuna Šoljana 37, 10090 Zagreb, Croatia
Email: info@noordinaryleaf.com

You can submit your withdrawal statement using the online form on our Withdraw from your order page. You can also notify us by email or by post using the contact details above. Using the online form is not compulsory.

Please include your name and sufficient information to identify your purchase, such as your order number, and the goods concerned.

When you submit your withdrawal statement through our online form, we will send you an email acknowledgement without undue delay, including the content of your statement and the date and time of submission.

To meet the withdrawal deadline, it is sufficient to send your statement before the withdrawal period expires. You do not need to wait for our acknowledgement or approval before exercising your right of withdrawal.

Refunds

If you withdraw from your purchase contract in full, we will refund all payments received from you, including the cost of standard delivery. If you selected a delivery method more expensive than the least expensive standard delivery option we offered, the additional delivery cost will not be refunded.

We will issue the refund without undue delay and no later than 14 days after the day on which we are informed of your decision to withdraw.

However, we may withhold the refund until we have received the goods back or you have provided evidence that you have sent them back, whichever occurs first.

We will use the same payment method you used for the original transaction unless you expressly agree otherwise. You will not incur any fees as a result of the refund.

Returning the Goods

You must send the goods back without undue delay and no later than 14 days after the day on which you inform us of your decision to withdraw. This deadline is met if you send the goods before the 14-day period expires.

Please return the goods to:

NOORDINARYLEAF, Blanka Špehar
Antuna Šoljana 37, 10090 Zagreb, Croatia

You are responsible for the direct cost of returning the goods.

Please package the goods securely to protect them during return transport. We recommend keeping proof of dispatch.

You are only responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Personalised and Custom-Made Goods

The right of withdrawal does not apply to goods made to your individual specifications or clearly personalised, such as products bearing a name or custom text, or products made to individually agreed dimensions outside our standard range.

Producing an item after an order is placed does not, by itself, exclude it from the right of withdrawal. Selecting standard colours, sizes or other options offered in our shop does not, by itself, make an item personalised or exempt from withdrawal.

Where a product is excluded from the right of withdrawal because of its individual specifications or personalisation, this will be made clear before you place your order.

Faulty, Damaged or Incorrect Goods

The withdrawal rules above concern a change of mind about a purchase. They do not limit your statutory rights if goods are faulty, damaged on delivery, incorrect or otherwise do not conform to your contract.

If there is a problem with your order, please contact us at info@noordinaryleaf.com with your order details and a description of the issue.

Last updated: 16 September 2026